Return & Exchange


We hope you loved your MadeinHeaven products but if for any reason you are not entirely satisfied we are happy to provide an exchange or refund. Please note that all of the following policies are not applied to Sale items. All sale items cannot be returned or exchanged, and non-refundable.

Below is the Terms/Conditions:

  1. There is no limited time to return or exchanges the items
  2. It is important that the returns must be unused, unwashed and in a resalable condition with MadeinHeaven Kids packaging.
  3. Returns or exchanges that are damaged, soiled or altered may not be accepted and may be sent back to you.
  4. You may inform us by filling in the request form through our websites or contact us via email/whatsapp/bbm by providing information why you want to return the product, and we will process your request as soon as possible.
  5. You can return the items back to us only after you have received the email response from us.
  6. Please return the item/items with proof of purchase (eg. your MadeinHeaven receipt or your unique MadeinHeaven order ID number). You may also print the “Return and Exchange Item” form and fill the form manually and send it together with the items.
  7. Returns must be sent back by Recorded Delivery as we cannot accept responsibility for items lost in transit. Please send the returned items to:MadeinHeavenAddress: Teras Sebelas – Jl. Jeruk Purut No.11 Cilandak Timur Pasar Minggu Jakarta Selatan 12560Phone   : +6221- 788 36 417SMS/Whatsapp : +62-812-1260-6061BBM :  7F975410

    Email    :

  8. We will send you the exchanged items, once we have received the Returned items from you. Please note that delivery charges are non refundable.
  9. If currently there are no items that you wish to buy, you will receive a non-expiry store credit with the amount you have purchased.
  10. If the item you wish to return is sold out and we can not replace it with new one, we will refund your money via Bank Transfers. Please note, that we are not responsible in taxes and duties charged for international customers.
be first to know about the latest fashion news and get exclusive offers