FAQ


FAQ

Packaging

MadeinHeaven makes a great original gift idea for its all packaging. We have a special packaging for t-shirts, dresses and polo shirts.

Sale Items

All sale items are on the same high quality as all MadeinHeaven products but are end of lines we wish to clear. 

Order with or without an account

You can order as “guest” but we recommend you to register an account so you can make a faster checkout and payment and you don’t have to retype your address every time you want to purchase our products.

Forgotten Your Password

Click “Forgotten Your Password?” link at the My Account (Login) Page and follow the instructions.

Out of Stock Items

Normally we maintain at least 90% stock availability, but occasionally we experience short delays in restocking items. If we sell out of an item we will put a temporary sold out sign on it. Please contact our customer service team by e-mail at info@madeinheavenkids.com or telephone us on +62 (21) 788 36 417 to find out when it will be back in stock. By manufacturing locally we can respond faster to market demand and it should hopefully only take a few days.

Delivery

We will process your order after your payment is confirmed. Orders confirmation placed before 14:00 (or 2:00pm) Monday-Friday will be “dispatched at the same day”, while orders confirmation placed after this time will be dispatched the next working day. If you confirmed on FRIDAY (after 2 p.m) or on Weekend (Saturday and Sunday), your order will be processed on Monday next week. We also do not process order on public holidays.

All orders are dispatched by the Shipping Company. They need to be signed for on receipt. The shipping company needs certain amount of time to deliver it to you, varies from 1-2 days for domestic and 3-8 days for international deliveries. 

Fast Delivery

If you want to get it earlier (earliest within 2 days after you confirm the payment), please choose “Fast Shipping” upon the check out.

For more info, read our “Shipping Policy” section at the bottom of the page.

Delivery to Multiple Addresses

You can ship to two or 3 addresses but you need to make 2 or 3 separate orders.

Tracking Order

You can track your order by clicking “Track Order” or view it from “My Account” and click the link in the Airwaybill Number.

 If you still want to know the current status, kindly email order@madeinheavenkids.com so we can check it to the shipping company.

Changing or canceling an order

Please contact us as soon as possible. An order cannot be changed or cancelled once it has been shipped.

Returns and Exchanges

We hope you loved your MadeinHeaven products but if for any reason you are not entirely satisfied we are happy to provide an exchange or refund, however please note that Delivery charges are non refundable. 

Please return the item/items with proof of purchase (eg. your MadeinHeaven receipt or your unique MadeinHeaven order number). Please note that there is no limited time to Return or Exchanges the items, but it is important that the Returns must be unused, unwashed and in a resalable condition with the MadeinHeaven Kids packaging. 

If currently there are no items that you wish to buy, you will receive a non-expiry store credit with the amount you have purchased.

Please note that sale items are non-changable and non-refundable. All sale items are final.

Returns must be sent back by Recorded Delivery as we cannot accept responsibility for items lost in transit. Please send the returned goods to: 

MadeinHeaven 

Address: TERAS SEBELAS – Jl. Jeruk Purut No.11 Cilandak Timur Pasar Minggu Jakarta Selatan 12560 

Phone   : +6221- 788 36 417

SMS/Whatsapp : +62-812-1260-6061

BBM : 7F975410

Email    : order@madeinheavenkids.com

Please read our “Return & Exchange” Section at the bottom of the page for more detail information.

Payment

You can pay for your goods by Bank transfer and by Credit Card too. You are able to pay by Credit Card with min IDR 200k purchase. Please email us the bank receipt to order@madeinheavenkids.com

Security

Buying MadeinHeaven online is quick, easy, convenient and safe. We have to ensure our customers can order online in a secure environment as they provide one of the most advanced and secure bank certified and approved payment processing services available. 

MadeinHeaven does not share customer data with any third parties. However, you may receive marketing and promotional materials from time to time from us.

Handled with Heavenly Care

All MadeinHeaven’s products are made in Indonesia to the highest standard of manufacturing, fabric quality and design while supporting fair labor practices and local manufacture. For more information on how to take care of MadeinHeaven’s product, please read our product care guide section.

We have tried to ensure that the colors on the website are an accurate reflection of the actual colors of our clothing. However due to difference in color palettes between the web environment and clothing dyes, we cannot guarantee a precise color match. MadeinHeaven garments are designed for 0-8 years inclusively. Also note that our shirts run slightly small (body-fit). Keep checking this website for great new designs and products.

Sizing

To make sure that your expectation is not very far from what you see on screen, kindly measure your child based on the “sizechart” we provide.

Most of our products are available in 5 Sizes (XS: 1-2year old baby, S:2-3years, M:3-4, L:4-6 and XL: 6-8years old). However for some other designs, we might have smaller size (XXS:0-1Year old baby). We will notify on the product page if the concerning product is available in varied sizes.

If you need more help about sizing and fit, please check our Size Chart or simply email us at info@madeinheavenkids.com for our advise.
We will be very happy to help you.

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